Junior Customer Success Agent (Morning Shift)
Giza,
Egypt
Giza,
Egypt
At Evolution, We are looking for a Morning Shift Junior Customer Success Agent who can handle incoming support requests and external communication in our business group.
- Location: Dokki
- Experience Needed: 0 To 3 Years
- Education Level: Bachelor's Degree
- Job Categories: Customer Service/Support, Operations/Management, Sales/Retail
- Working Hours: 9 AM to 6 PM - 9 hours X 5 days a week
+ 2 hours remotely on Saturdays
Position Summary:
- Responsible for all support and sales activities.
- Answering all incoming support requests & sales leads conversations on all comm channels.
- Supporting pre-sales activities by giving detailed information about various products and the ways in which they could meet a customer's needs.
- Customer care, which follows the sale, may include solving issues, as well as exploring the possibility of further sales.
- Operational and organizational support.
Job Requirements:
- C1 English level.
- Proficiency in writing in Modern Standard Arabic.
- Bachelor’s degree
- A high level of digital proficiency & communication.
- Must be a highly process-driven salesperson.
- Ability to manage and forecast deals in CRM.
- Able to work under own initiative as well as in a team environment.
- Ability to work under pressure and meet targets and deadlines.
- Excellent relationship-building skills with a proactive communication approach.
- Adaptive mindset, someone who is not afraid to do things differently.
- Assertive yet empathetic, not afraid to engage in difficult conversations.
- Strong project management and time management skills.
- Self-starter who is target-driven and motivated.
- Data-driven and can think “outside the box” when finding solutions to identify the win/win. Takes on additional duties as assigned.
- Must have your own Laptop.
Responsibilities:
- Promotes and accelerate sales for services and products.
- Follow up on new leads and referrals resulting from marketing efforts.
- Identify sales prospects and contact these and other accounts.
- Develop and maintain sales materials and current product knowledge.
- Establish and maintain current client and potential client relationships.
- Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
- Manage tasks to organize and prioritize daily and weekly sales goals.
Apply Now!
We extend a warm invitation for you to apply and join our team.