Junior Customer Success Agent (Morning Shift)

At Evolution, We are looking for a Morning Shift Junior Customer Success Agent who can handle incoming support requests and external communication in our business group.

• Location: Dokki
• Experience Needed: 0 To 3 Years
• Education Level: Bachelor's Degree
• Job Categories: Customer Service/Support, Operations/Management, Sales/Retail
• Working Hours:  9 AM to 6 PM - 9 hours X 5 days a week
  + 2 hours remotely on Saturdays

Position Summary:

• Responsible for all support and sales activities.
• Answering all incoming support requests & sales leads conversations on all comm channels.
• Supporting pre-sales activities by giving detailed information about various products and the ways in which they could meet a customer's needs.
• Customer care, which follows the sale, may include solving issues, as well as exploring the possibility of further sales.
• Operational and organizational support.

Job Requirements:

• C1 English level.
• Proficiency in writing in Modern Standard Arabic.
• Bachelor’s degree
• A high level of digital proficiency & communication.
• Must be a highly process-driven salesperson.
• Ability to manage and forecast deals in CRM.
• Able to work under own initiative as well as in a team environment.
• Ability to work under pressure and meet targets and deadlines.
• Excellent relationship-building skills with a proactive communication approach.
• Adaptive mindset, someone who is not afraid to do things differently.
• Assertive yet empathetic, not afraid to engage in difficult conversations.
• Strong project management and time management skills.
• Self-starter who is target-driven and motivated.
• Data-driven and can think “outside the box” when finding solutions to identify the win/win. Takes on additional duties as assigned.
• Must have your own Laptop.

Responsibilities:

• Promotes and accelerate sales for services and products.
• Follow up on new leads and referrals resulting from marketing efforts.
• Identify sales prospects and contact these and other accounts.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Manage tasks to organize and prioritize daily and weekly sales goals.