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CX Specialist

Giza, Egypt

📢 Evolution is Hiring: Client Experience Specialist 

We’re looking for a Client Experience Specialist to ensure smooth and positive interactions with our clients. If you’re great at communication, problem-solving, and have basic design skills with Canva and Photoshop, this role is for you! 


  • Location: Dokki
  • Experience Needed: 0 To 1 Year
  • Education Level: Bachelor's Degree
  • Working Hours:  9 AM to 6 PM - 9 hours X 5 days a week


Key Responsibilities: 

  • Be the main point of contact for clients, ensuring excellent service. 
  • Coordinate between clients and internal teams for seamless project execution. 
  • Actively collect and analyze client feedback to identify areas for improvement and enhance the overall experience. 
  • Offer guidance and assistance at all stages of the client journey, ensuring their interactions with products or services are straightforward and effective.
  • Stay ahead of client expectations by identifying potential needs and delivering proactive solutions.
  • Ensure accurate documentation of client interactions while adhering to company policies and industry standards. 
  • Come up with creative solutions to create a unique, memorable experience for our clients. 
  • Implement innovative tools and processes to optimize support, feedback collection, and overall client experience delivery. 


Requirements:

  • Fresh graduates and students are welcome to apply. 
  • Strong communication & problem-solving skills. 
  • Good English skills are a must.
  • Basic design skills (Canva & Photoshop). 
  • Organized, proactive, and detail-oriented. 

About the Role:

  • As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff. 
  • This position is both creative and rigorous by nature, you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.