CX Specialist
Giza,
Egypt
Giza,
Egypt
📢 Evolution is Hiring: Client Experience Specialist
We’re looking for a Client Experience Specialist to ensure smooth and positive interactions with our clients. If you’re great at communication, problem-solving, and have basic design skills with Canva and Photoshop, this role is for you!
- Location: Dokki
- Experience Needed: 0 To 1 Year
- Education Level: Bachelor's Degree
- Working Hours: 9 AM to 6 PM - 9 hours X 5 days a week
Key Responsibilities:
- Be the main point of contact for clients, ensuring excellent service.
- Coordinate between clients and internal teams for seamless project execution.
- Actively collect and analyze client feedback to identify areas for improvement and enhance the overall experience.
- Offer guidance and assistance at all stages of the client journey, ensuring their interactions with products or services are straightforward and effective.
- Stay ahead of client expectations by identifying potential needs and delivering proactive solutions.
- Ensure accurate documentation of client interactions while adhering to company policies and industry standards.
- Come up with creative solutions to create a unique, memorable experience for our clients.
- Implement innovative tools and processes to optimize support, feedback collection, and overall client experience delivery.
Requirements:
- Fresh graduates and students are welcome to apply.
- Strong communication & problem-solving skills.
- Good English skills are a must.
- Basic design skills (Canva & Photoshop).
- Organized, proactive, and detail-oriented.
About the Role:
- As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.
- This position is both creative and rigorous by nature, you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.